Welcome to our hassle-free return process! We understand that sometimes things don’t work out, and returning a package should be as simple as possible. Follow these easy steps to initiate a return and ensure a smooth process.

Step 1: Verify Eligibility

Before initiating the return process, make sure your item is eligible for return. Check our return policy to ensure that the product meets the necessary criteria.

Step 2: Gather Necessary Information

Collect the following information:

• Order Number: Locate your order number from the confirmation email or your account dashboard.
• Item Details: Identify the item you wish to return and its quantity.

Step 3: Choose Your Return Method

Select the most convenient return method for you:

• Online Return: Initiate the return process through our website. Log in to your account, go to the order history, and select the item for return.
• Contact Customer Service: If you prefer personalized assistance, contact our customer service team. They will guide you through the return process and address any questions you may have.

Step 4: Package Your Item Securely

Ensure your item is securely packaged to prevent damage during transit. Include all original packaging, tags, and accessories.

Step 5: Print Return Label (if applicable)

If a return label is provided, print it out and attach it to the package. Make sure the label is visible and securely attached.

Step 6: Drop off the Package

Take your securely packaged item to the designated drop-off location. If using a prepaid label, use the designated carrier specified in the return instructions.

Step 7: Track Your Return

Keep an eye on the return tracking information provided by the carrier. This will help you monitor the status of your return until it reaches our facility.

Step 8: Receive Refund or Exchange

Once your return is received and inspected, we will process your refund or exchange. You will receive a confirmation email once the process is complete.

Remember, our customer service team is here to assist you at every step. If you encounter any issues or have questions, don’t hesitate to reach out.

Thank you for choosing TOFAR Logistics Agency, and we appreciate your understanding as we work to make the return process as smooth as possible!